PAYMENT AND REFUND POLICY

​Our policy is valid for a period of 30 calendar days from the date of the purchase. Our services are performed per fixed fees. We offer a full refund only if you have paid the fees and we have: 1) Not yet received the materials we have requested from you to work on your case and 2) Have not yet begun work on your case.

We offer exchanges in the form of a full credit toward future services, only in the event your e-commerce provider has reinstated your account or listing BEFORE the delivery of our work to you.

If the period of 30 days has lapsed since the purchase, we can't, unfortunately, offer you an exchange or a refund.

1. We acknowledge that Amazon holds the final decision-making authority, and they may choose to permanently ban or delay account reinstatement if they perceive your business operations as a risk to their platform. To provide an additional assurance for the services we offer, we have implemented a 70%-100% refund guarantee.

2. Our process includes up to 15 appeals to reinstate your account. However, in the rare event that these efforts prove unsuccessful, you have the option to receive a 70%-100% refund, which covers the administrative costs incurred by our team. It’s worth mentioning that most of our clients prefer to continue working with us to achieve successful account activation.

3. Please note that the refund guarantee only applies if the account remains deactivated after payment. Once your account is reactivated or opened for any reason, the refund option is no longer applicable.

4. In the event that you decide to submit your own appeal while we are actively working on your case, and your account gets opened as a result, there will be no refund offered.

5. We also offer a 70%-100% refund in the cases of a change of mind or if you feel that our processes are not aligning with your expectations. It’s important to understand that our methods have been extensively tested, with over 300,000 appeals processed successfully in the past years. However, due to the nature of our work, certain situations may prevent us from providing certain types of refunds.

Should you have any further questions or require clarification, please do not hesitate to reach out to us. Thank you for choosing our services, and we look forward to assisting you with your account reinstatement needs.